You often hear about market successes where companies launch new products that fly off the shelves, but this isn’t always the case… R&D specialists, RIFT Research and Development Ltd, look at 10 innovative product offerings that were ahead of their time but peaked too early, before being resigned to the history books by some of …
For successful digital transformation, there are four key questions to consider. The team from Arthur D. Little have shared their insights in this post. Digitalization is a cross-societal megatrend, affecting and challenging all sectors, from manufacturing to local government. Consequently, executive interest in digital transformation is increasing rapidly, as more and more organizations face agile …
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Digital Transformation failures and what you can learn from them. In the digital age, organisations that are unable to achieve a successful transformation are losing profitability just as badly as those that continue to ignore the digital imperative. The fact is, the majority of companies that do attempt a transformation get it wrong. Looking at …
Discover successful Examples of Digital Transformation. Digital technology changes the world and the people in it. It changes the way people behave, and this in turn alters their expectations from the world around them. For businesses, this means adapting new technologies in order to fulfil consumer expectations. The process by which businesses do so is …
Read about artificial intelligence, machine learning and cognitive computing. Are artificial intelligence, machine learning and cognitive computing the same? Artificial intelligence (AI) embraces machine learning and cognitive computing, but they are not the same. AI is one specific branch of computer science that attempts to create machines that are capable of acting intelligently. Machine …
Homeserve runs major contact centres helping people with domestic appliance issue (when your washing machines stops working, you call for an engineer, if you have their insurance). One of their challenges is taking lots of telephone calls at the same time. We received information about how they’re working with a contact centre technology specialist Sabio use a …
