The OFT has welcomed the first use in court of new consumer protection laws following a case against Wiltshire traders whose customers complained of aggressive behaviour and poor quality work. See http://www.oft.gov.uk/news/press/2008/92-08 for details.
Earlier this year on 26 May 2008 The Consumer Protection from Unfair Trading Regulations implementing the EU Directive in the UK, came in to force, this court case is the first to test the legislation.
This act is great news for businesses that treat clients and customers well. For more details you can download a leaflet here.